Missing photos and videos from text messages
If you're saving pictures on a different location, they won't appear on your desktop app. In addition, only the images within the "Camera Roll" and "Screenshots" folders will be available. You won't see all your picturesįor instance, to reduce network usage and optimize performance, the Your Phone app only shows the 25 recent images from your Android device. While the above troubleshooting steps can help to fix most problems setting up the Your Phone app, the experience is still a work in progress, which means that some features and functionalities are limited or they're yet to be implemented. Information you need to know about Your Phone Once you've completed the steps, re-launch the app, set up the experience one more time, and this time, it should connect to your Android device. On Android, use these steps to reset the Your Phone Companion app: How to reset the Your Phone app on Windows 10 and AndroidĪlternatively, you can reset the app to resolve most common issues connecting your computer with your phone.
Tap the menu (three-dotted) button in the top-right.If you want to see all your messages, you need to disable the RCS feature on Android using these steps: However, if you do not see all the messages, it's likely that they were sent using Rich Communication Services (RCS), which is a service not supported in the Windows 10 app. The Your Phone app currently supports access to photos and text messages. How to fix missing text messages problem with Your Phone
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